Best Practices in Interviewing

We all know how litigious our society has become in the area of employment-related issues. Every recruiter, hiring manager, executive, and department manager must realize that asking the wrong interview questions or making improper inquiries can lead to discrimination or wrongful-discharge lawsuits, and these suits can be won or lost based on statements made during the interview process.Thus, it is important to incorporate risk management into your interviewingprocess to help minimize your firm's exposure to employment practices liability. You, or your company, could be accused of asking improper interviewquestions or making discriminatory statements or comments that reflect bias. It is also possible to make assurances or promises during an interview that can be interpreted as binding contracts. Recognizing these potential danger areas is the best way to avoid saying the wrong thing during an interview. Most companies have at least two people responsible for interviewing and hiring applicants. It's critical to have procedures to ensure consistency. Develop interviewing forms containing objective criteria to serve aschecklists. They ensure consistency between interviewers, as well as createdocumentation to support the decision if a discrimination charge is later filed by an unsuccessful applicant.

Interview Problems to Avoid
To minimize the risk of discrimination lawsuits, it’s important for interviewers to be familiar with topics that aren’t permissible as interview questions. For example, you shouldn’t ask a female applicant detailed questions about her husband, children and family plans. Such questions can be used as proof of sex discrimination if a male applicant is selected for the position, or if the female is hired and later terminated. Older applicants shouldn’t be asked about their ability to take instructions from younger supervisors. It is also important to avoid making statements during the interview process that could be alleged to create a contract of employment. When describing the job avoid using terms like "permanent," "career job opportunity," or "long term." Interviewers should also avoid making excessive assurances about job security. Avoid statements that employment will continue as long as the employee does a good job. For example, suppose that an applicant is told that "if you do a good job, there's no reason why you can’t work here for the rest of your career." The applicant accepts the job and six months later is laid off due to personnel cutbacks. This could lead to a breach of contract claim where the employee asserts that he or she can't be terminated unless it's proven that he or she didn’t do a "good job." Courts have, on occasion, held that such promises made during interviews created contracts of employment.
Illegal Interview Questions
Most companies have at least two people responsible for interviewing and hiring applicants. It’s critical to have procedures to ensure consistency. Develop interviewing forms containing objective criteria to serve as checklists. They ensure consistency between interviewers, as well as create documentation to support the decision if a discrimination charge is later filed by an unsuccessful applicant. Learn to assess job candidates on their merits. When developing evaluation criteria, break down broad, subjective impressions to more objective factors. Obviously, you must prepare for the interview by reviewing the application, resume, test results, and other materials submitted by the candidate. Try and put the candidate at ease and ask interview questions that can’t be answered with a "yes" or "no" response. These open-ended questions allow applicants to tell all about their skills, knowledge and abilities. Some examples are: "Why are you leaving your current employer?" "Do you prefer routine, consistent [work or fast-paced tasks that change daily?” "And why?"
Interview Problems to Avoid
Interview questions and issues you want to avoid include the following:

• asking improper interview questions,
  
• making discriminatory statements, andmaking binding contract statements.
  

The following are examples of interview questions that should be avoided in interviews because they may be alleged to show illegal bias.

• Are you a U.S. citizen? (adversely impacts national origin)
  
• Do you have a visual, speech, or hearing disability?
  
• ]Are you planning to have a family? When?
  
• Have you ever filed a workers’ compensation claim?
  
• How many days of work did you miss last year due to illness?
  
• What off-the-job activities do you participate in?
  
• Would you have a problem working with a female partner?
  
• Where did you grow up?
  
• Do you have children? How old are they?
  
• What year did you graduate from high school? (reveals age)
  

As you can see, these rather simple and seemingly non-threatening questions can easily violate one of the aforementioned dangers when conducting interviews. Companies that use "best practices" in interviewing and that are extremely effective in consistently hiring top performers, use customized or standard behavioral-based interview guides with interview questions to remain consistent in their line of questioning. These companies not only train their recruiters, but they train their executives, department managers, and hiring managers on legal and effective interview questions and techniques to utilize during the interview. These same "risk wise" companies will conduct a job analysis audit for every position within their companies to establish the types of behavioral and situational questions necessary for their interviewing process. A job analysis audit is a process whereby a company compiles objective data of what is required to be successful in a given position. This process is conducted via interviews, surveys, and testing (both hard skills and soft skills testing). This process allows the company to objectively identify the competencies, behaviors, thinking and decision making styles, as well as the technical skills
that are common among their top performers and required for the position in question. This process establishes a hiring “benchmark” or interviewing "guide" to follow. The resulting list of critical competencies is what interviewers will use to evaluate candidates. This benchmark, custom to each position, leads the company to define the core line of behavioral interview questions that will uncover these critical competencies, behaviors, and thinking styles, as they directly relate to the job requirements. Some of the most effective pre-employment behavioral assessments in the market will provide the necessary behavioral interview questions to pose to candidates. This is due to the assessment's objective evaluation of each candidate’s competencies. Here are a few examples of legally-defensible behavioral interview questions that will assist in uncovering core competencies in an interview.

• What has been a particularly demanding goal for you to achieve? (This interview question taps into the candidate's achievement orientation and requires them to explain the obstacle and their thought process and actions to overcoming the obstacle.)
  
• Can you think of a situation in which an innovative course of action was needed? What did you do in this situation? (This interview question allows you to uncover whether the candidate can develop innovative solutions to work-related problems, and identify potential opportunities and ways to capitalize on them.)
  
• What are the typical customer interactions you have in your present position? Can you think of a recent example of one of these? (This interview question focuses on the candidate’s customer service orientation.)
  
• Have you ever been in a situation where you have had to take on new tasks or roles? Describe this situation and what you did? (This interview question allows you to probe into the candidate’s degree of flexibility.)
  
• In your present position, what standards have you set for doing a good job? How did you determine them? (This interview question allows you to uncover if the candidate has high work standards.)
  
• Conducting a job analysis audit to objectively identify the core competencies required for a given job, and then customizing a list of behavioral-based interview questions like the ones mentioned above to identify those competencies, can significantly reduce your exposure to employment practices claims and increase your potential for hiring top performers.
  

· By instituting guidelines such as these and making sure that your organization's managers follow them you will have gone far in reducing your risk of a lawsuit from an employee or job applicant.